On-call rotation
A structured on-call schedule with overlapping handoffs so there are no gaps in coverage. When one technician rotates off, the next is already briefed on active tickets and your building — not picking up cold.
What 24/7 service means at TC
Many integrators claim to have 24/7 service. Here's what that actually means at TC Controls.
Response times
Clear commitments from first call to live technician contact, and from triage to action. You know what to expect when something alarms after hours — not a voicemail tree and a callback tomorrow.
Remote access
Secure remote connection to your Johnson Controls or Tridium system lets us diagnose and often resolve issues without a truck roll. When remote triage is not enough, we escalate to an on-site visit with full context — the technician arrives knowing what was already tried.
Parts posture
Stocked inventory and established vendor relationships for the components your building actually runs on. You are not left waiting weeks for a part while a critical system sits offline.
What our customers say
"Communication and the process to submit a ticket is easy, the callback time was very reasonable, and the tech was super helpful — extremely knowledgeable and patient, resolving our issue and explaining things along the way."
"Easy as 1, 2, 3. Placed a call. The tech arrived promptly. My issue was addressed to our satisfaction. Thank you!"
"Everyone at the TC Controls team has been quick to respond to my questions and supportive when searching for parts and programming support."
Service Questions
More questions about working with us →Make a Service Request
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